The Bead Room


 
 
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Ordering Shipping Payments

~ Beads are light... our postage is cheap!   All orders are sent with a free sample of one of our quality findings! ~

Ordering

Ordering is easy using our website. Set up a profile, add items into your cart, and then follow the check out process. You will be able to choose your preferred payment and shipping methods... further details below.

If you have any trouble, or are looking for something in particular and cannot find it, I am only too happy to help, please call Carina on 0416 253 037.

We do have a $10 order minimum for the website.

We are also more than happy to take your order over the phone.

 If you are local to us, you are also welcome to view our range at our garage studio by appointment. We are located in the Liverpool/Sydney area.

 

Shipping

Shipping days are Monday thru Friday. Your order will be posted within 24-48 hours of receiving payment on these days. If anything is out of stock, you will be notified, and we will let you know how long until those items arrive.

Shipping charges are added during checkout. You will be offered choices based on the weight of your order. Sometimes, something isnt so flat so we will adjust postage to send as a parcel. If actual postage is less, we DO refund or adjust before charging cards.

 We will always pack your order as flat as possible to utilise the Letter rate which is calculated by weight but no more than 20mm thick.

$2 for up to 125g flat padded/tough bag

 $3 for up to 250g flat padded/tough bag

$9 for up to 500g Trackable Parcel Postbag - bulky over 20mm thick

$14 for up to 3kg Trackable Parcel Postbag

$11 Express Post to 500g

$15 Express Post to 3kg

$12 Fastway Courier - Sydney Only

Local Pick up at our garage studio by appointment

If you require your parcel to be REGISTERED, please add it to your CART from REGISTERED POST category.

If your order is over $250, your order will be posted free by Registered Post.

International Orders will be sent by International Registered Post at a flat cost of $25 AUD for up to 1kg. If the actual cost is less, we will adjust. We will quote postage for orders weighing over 1kg.

 

Payments       

SECURE Credit Card Payments - details can be entered in when requested during checkout OR

Phone Ordering - Credit Card details can be given to us over phone

NOTE: The website does not take payments from credit cards until we have packed and weighed your order.

 Cash/EFTPOS on Pick Up: Local pick up of orders is available, please email us or call us on 0416 253 037

Paypal - you must have a Paypal account. Go to www.PayPal.com.au, log in and send your payment to beadroom@bigpond.net.au or ASK for a Paypal Invoice to be emailed to you. Our website DOES NOT take you to PayPal automatically.

Direct Deposit - Bank Account details are included with your order confirmation email.

Money Order - Address will be included with your order confirmation email. 

 

 

Errors/Returns

When you receive your order please check it carefully and let us know if you find any errors. We do check each order carefully, however occasionally mistakes do occur despite our best intentions. We will always happily rectify errors immediately once advised.

Please note that product colours may differ occasionally from the image shown on the screen due to inaccuracies in reproducing photographs electronically. We endeavour to make the images as accurate as possible but depending on your system & monitor they may sometimes appear a little different in real life.

If you wish to return something, we will only refund and pay for postage if the item was incorrect or faulty within 14 days. No returns or exchanges will be accepted after 14 days. If you ordered incorrectly, we are happy to exchange, but no postage charges will be covered by us. We will also charge a $2 processing fee to cover our bank charges.

Privacy Policy

The Bead Room is committed to protecting your privacy.
This privacy statement discloses what information we gather about you when you visit the Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your Personal Information:

The personal information we collect may include your name, company name, e-mail, phone. We may collect certain information about your visit, such as the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site. 
Use of your Personal Information:

The personal information collected on this Site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using.  Additionally, we may send you information about other products and events related to beading.

Questions:

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form.

We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

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